Return & Refund Policy | ToppersMCQ

Effective Date: 20.08.2025

At ToppersMCQ.in, we strive to provide students and learners with high-quality educational content designed to support their competitive exam preparation. Our platform is primarily free, but in the future, we may offer paid services such as downloadable PDFs, premium question banks, or subscription-based features. This Return and Refund Policy explains the terms under which refunds may or may not be issued.

1. Digital Nature of Products

Most of our offerings, such as MCQ practice sets, e-books, or downloadable PDFs, are digital in nature. Once a digital product is purchased and delivered, it cannot be “returned” in the traditional sense. Therefore, all sales of digital products are considered final and non-refundable, except in special circumstances outlined below.

2. Eligibility for Refunds

We may consider a refund request under the following conditions:

• Duplicate Payment: If you were accidentally charged twice for the same product or subscription.
• Technical Issues: If you did not receive access to the purchased material due to a technical error on our end, and we are unable to resolve it within a reasonable timeframe.
• Wrong Product Delivery: If, due to a system error, you receive the wrong file, product, or service than what you paid for.

Refunds will not be issued for reasons such as:

• Change of mind after purchase.
• Claiming lack of exam success based on our content.
• Not reading product descriptions before purchasing.

3. Refund Process

If you believe you are eligible for a refund, please follow these steps:

1. Contact us within 7 days of purchase at support@toppersmcq.in
2. Provide your order details (transaction ID, email used, product name).
3. Our team will review the request and verify the issue.
4. If approved, the refund will be processed back to your original payment method within 7–10 working days.

4. Subscription Services

If ToppersMCQ introduces subscription plans in the future, the following rules will apply:

• Monthly Subscriptions: You may cancel anytime, but partial refunds for the ongoing month will not be provided.
• Annual Subscriptions: Refunds will only be considered if requested within 7 days of purchase, provided that the majority of services/content have not been consumed.

5. Third-Party Payments

In some cases, payments may be processed through third-party platforms such as Razorpay, PayPal, or Google Play Store. In such situations, refund policies of those platforms may also apply, and we cannot be held responsible for delays caused by third-party systems.

6. No Guarantee of Exam Success

Please note that while our content is designed to support preparation, we do not guarantee success in any exam. Refund requests based on exam results will not be entertained.

7. Contact for Refunds

If you have any concerns regarding a purchase, or wish to request a refund, you may contact us at:

📧 Email: support@toppersmcq.in

📍 Address: Bhubaneswar, Odisha, India

We aim to respond to refund requests within 48 hours and resolve them fairly.

8. Policy Updates

ToppersMCQ reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Users are encouraged to review this page periodically to stay informed.

Final Note

At ToppersMCQ, our mission is to provide affordable and accessible exam preparation resources. We value the trust of our users and handle refund requests carefully and transparently. However, we also request users to understand the digital nature of our services and review all details before making a purchase.

By purchasing or using any paid product on ToppersMCQ.in, you acknowledge that you have read and agreed to this Return & Refund Policy.

– The ToppersMCQ Team